Feature — WhatsApp & SMS Reminders
Automated EMI reminders on WhatsApp and SMS
Freebird sends reminders 3 days before, 1 day before, and on the due date — over WhatsApp and SMS — with a UPI link the borrower can pay from directly.
Step 1
T-3, T-1, and due-date cadence
Step 2
WhatsApp + SMS dual channel
Step 3
One-tap UPI payment link
Freebird workspace
Live lending dashboard
Records
T-3, T-1, and due-date cadence
Follow-up
WhatsApp + SMS dual channel
What's holding you back
The everyday problems Freebird was built to solve
Manual reminders eat hours a day
One-by-one WhatsApp messages don't scale past a hundred borrowers, and staff burn out from copy-paste.
Borrowers 'forget' when there's no nudge
Without a reminder cadence, EMIs slip a week, then two, then into collections.
SMS alone doesn't cut through
Plain SMS lands in the spam folder or gets ignored. WhatsApp is where borrowers actually respond.
Payment links are two more steps
By the time the borrower opens an app, finds your UPI ID, and types the amount — they've already moved on.
How Freebird solves it
Purpose-built workflows, not generic tools
T-3, T-1, and due-date cadence
Reminders go out automatically on a proven cadence. You can customize timing and copy per loan product.
WhatsApp + SMS dual channel
Freebird sends both — because reach matters more than tidiness. Borrowers pay from whichever they read first.
One-tap UPI payment link
Every reminder carries a pre-filled UPI intent. Borrowers pay in three taps; payment lands on the loan record instantly.
Opt-in and audit-friendly
Templates are approved via WhatsApp Business API. Every message is logged, so your team can review what went where.
Common questions
Do I need a WhatsApp Business account?
Freebird provisions WhatsApp Business messaging on your behalf using approved templates. You keep control of sender identity and opt-in.
Can I customize the reminder timing and text?
Yes. You can adjust the cadence per loan product and change the reminder copy — subject to WhatsApp Business template approval.
What languages are supported?
Freebird supports English, Hindi, and several regional languages, matching the language mix your borrowers actually use.
How does the UPI payment link work?
Reminders include a UPI deep link pre-filled with the amount and your VPA. Borrowers tap once, confirm in their UPI app, and the payment reconciles automatically.
What about borrowers who don't use WhatsApp?
SMS is sent as a parallel channel by default, so you're never dependent on a single medium. Voice reminders (AI calling pilot) are available for borrowers who prefer being called.
Explore Related Solutions & Software Guides
Learn how Freebird compares with other platforms and supports every stage of the lending lifecycle
Freebird Home
Overview of our loan management software, borrower metrics, and trust credentials.
Pricing & Plans
Transparent Standard and Business tiers with a 7-day free trial.
How Freebird Works
5-step workflow from borrower onboarding to final repayment.
Loan Management for NBFCs
Credit bureau checks, compliance controls, and role-based audit trails.
Software for MFIs & SACCOs
Offline field agent mobile app, group loan schedules, and digital receipts.
For Money Lenders
Track borrowers, send WhatsApp reminders, and collect via UPI.
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Stop chasing. Start collecting.
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